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SIGITE/RIIT 2012 » ACM Conference on IT Education/Research » IT Service Management Education in Tanzania: An Organizational and Grassroots-Level Perspective

IT Service Management Education in Tanzania: An Organizational and Grassroots-Level Perspective

  • Technology transfer from developed countries to developing ones is not a straightforward process. This is due to the expertise required for utilizing technology. Literature shows that education and transfer of expertise are necessary for technology transfer, but implementation of locally relevant education is a demanding process. Development of IT students’ expertise requires adequate ICT facilities, but the effects of organizational support, human capacity, and the relevance of curriculum to the local context are crucial factors in IT service management education. This paper is based on fourteen years of experience in a Tanzanian university, and it shows the importance of the topics above for IT education in general. This paper also presents a two-tier approach to education of IT service management professionals: In that approach specific contextual factors of IT education complement generic perspectives of IT support.

  • Conference Registration

     

    SIGITE/RIIT 2012

    Canada , Calgary, Alberta·October 10 - 13, 2012

    Registration Details
    $310 ACM Members Early (Ends Aug 31)
    $320 Non-Members Early (Ends Aug 31)
    $340 ACM Members (After Aug 31)
    $370 Non-Members (After Aug 31)
    $50 Student

    register for the event 

  • Hotel Bookings

     

    The SIGITE 2012 conference itself be held in the Hotel Arts, which is a 175-room, full-service boutique hotel in the exciting heart of Calgary.

    Hotel Arts
    119 - 12th Avenue SW
    Calgary, AB T2R 0G8
    Phone: 403.266.4611
    Fax: 403.237.0978
    Toll-free: 1.800.661.9378
    Email: info@hotelarts.ca
    Bookings: reservations@hotelarts.ca

    Mention SIGITE 2012 or ACM or Association of Computing Machinery to get the special room rate.